Flexible Booking Plan: We understand the world is uncertain right now so to help we've introduced our "Flexible Booking Plan" for new bookings. Read more here.

The unprecedented coronavirus (COVID-19) pandemic has undoubtedly had an impact on everyone's lives, and we are constantly thinking of those affected by this global pandemic - both our family, friends, colleagures and customers at home here in the UK and elsewhere; and our family, friends, colleagues and partners and the countless people that contribute directly and indirectly to our holidays across South America. The future may not be as certain as we would all like and we understand you may be concerned about travel at the moment, but we believe the future is bright and we want to reassure both our booked and prospective customers that we are monitoring the situation closely, have a plan in place, and are always here and ready to help as we all work together to steer a path through this unprecedented situation. 

New Customers

For new customers and new bookings we understand making plans comes with a higher level of caution than normal, so we have worked very hard in tandem with our fabulous partners across South America to be able to offer as much flexibility as possible, and we have introduced our Flexible Booking Plan to give you extra flexibility when making your travel plans for 2021 and beyond.

Current Travel Restrictions / FCDO Advice

Travel advice is constantly under review and the Foreign, Commonwealth and Development Office (FCDO) is the best place to stay up to date: https://www.gov.uk/foreign-travel-advice

If you require more specific travel information over and above this please contact any of our team at anytime.

Further Information

The UK government has published further information on COVID-19 which can be found at the below links:

UK Government coronavirus information for the public - here.

UK Government coronavirus travel information - here.

Customers frequently ask us about travel insurance relating to COVID-19 and it is vitally important (and a requirement of our Booking Terms and Conditions) that you have suitable insurance to cover risks associated with COVID-19. We are able to put you in touch with an insurance company if required (including for travel insurance against FCDO advice).

Due to Travel With Us?

If you have a booked holiday and are due to travel with us we will contact you at the appropriate time to discuss your options, but of course if you have any questions please get in touch at anytime.

We are asking all our affected customers to defer / reschedule their holiday rather than cancel, and we are being as flexible as possible with regards to reschedule options (in most instances we are able to defer to 2021 or 2022 at no on-cost) and wherever practical we are absorbing associated deferment costs (e.g. flight re-booking fees, 2022 v 2020 hotel costs) and waiving all our usual change fees to support our customers as much as we possibly can, and where holidays have been paid in full we are refunding balance payments with the balance them becoming re-due for payment two months before your new travel dates.

By rescheduling your holiday this not only means you have a fantastic holiday to look forward to in the future, but it equally supports us (we put a lot of hard work, time and effort into each of our holidays, and have incurred a great deal of cost associated with each of our bookings) and importantly for us it supports our partners and their employees across South America (hotels, transport companies, guides and so on) in some of the poorest regions in the world at a time when they need our support - protecting tourism for the future. Due to the complex nature of our holidays we are treating each booking on a case by case basis so will contact you individually with options.